Looking for a remote customer support job?
This video explains:
- Where to find remote customer service jobs online
- How HelloRemote can help you apply for these roles
- How you can get "head hunted" for remote customer support vacancies
What is remote customer service?
Remote customer service is the responsibility of an employee at a remote company. They typically provide support to customers who have purchased a product or service from the company, but the employee does not have to work from an office or central location. The employee is free to work from anywhere they wish, such as an office at home, a coffee shop or a co-working space.
How much do remote customer service reps make?
Generally speaking, most remote customer service rep vacancies are in the technology industry, who can afford to pay more than traditional companies with expensive office or retail overheads. Access our jobs board today, to see current customer service jobs
and how much they are paying.
What do remote customer service reps actually do?
Customer service / support staff at remote companies spend their time helping customers use the product or service. Customers contact the company via phone, online chat, messages, email or through dedicated support ticket software. Customer service reps respond to these questions, and resolve challenges and issues. In addition to responding to requests for help, customer support agents can take a more proactive approach, by creating user guides, how to articles and documentation on frequently asked questions.
What experience do you need for remote customer support?
Different industries require different experience, but in almost all case you will need to be an excellent communicator, both verbally and written. You need to be patient, have empathy and have an outgoing personality as you will be dealing with customers (almost always frustrated) everyday. You will also need really good problem solving skills, to understand the root cause of an issue, not just the information you're being told. This is a great job to transition into a remote role, as you can acquire these skills in so many different sectors and industries.
Want to see our current remote customer service vacancies?
We scour the internet for the best remote customer service jobs and update these roles daily. Click here to get instant access.