1. Introduction


HelloRemote Ltd is registered in England & Wales (No 12441675). Our registered address is HelloRemote Ltd, 71 – 75 Shelton Street, Covent Garden, London, WC2H 9JQ.


This Terms of Service (the “Terms”) describes the rights and responsibilities that apply to your use of the service, owned and operated by HelloRemote Ltd. (“HelloRemote”, “we”, “our” or “us”).




If you are entering into the Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to the Terms. If you do not have such authority, you must not accept the Terms or use the Service on behalf of such entity. The Service is only available to you if you have entered the age of majority in your jurisdiction of residence and are fully able and competent to enter into, abide by and comply with the Terms.

2. Service


HelloRemote is an online platform that provides tools, training, products and services to users seeking a remote job. These services include the sale of digital information products, consulting services, and also connecting users with remote hiring companies through a talent database. HelloRemote is not an employment agency and make no guarantees of work or employment.


As such, we categorise the users of our products and services in two ways; “Users” and “Partners”.



A person who has signed up for a HelloRemote "Basic" or "Premium" account.



A third party recruiter or hiring company (person or organisation) that has entered into a commercial agreement with HelloRemote to search, filter and contact potential users about a specific job opportunity. Additionally they may post content on the platform about specific job opportunities.


These terms outline the responsibilities that users and partners must comply with, when using our technology. If you do not agree with any of these terms, then do not use our technology.

3. User Responsibilities


We reserve the right to update or amend these Terms and Conditions at any time and your continued use of the website following any changes shall be deemed to be your acceptance of such change.


It is your responsibility to check these terms regularly for any changes.


When you create a HelloRemote account you will be required to complete the registration process by providing certain information and registering a username and password for use with that Service.


You are responsible for maintaining the confidentiality of the username and password and also for all activities which take place under your account.


You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security.


In no event will HelloRemote Ltd be liable for any indirect or consequential loss or damage whatsoever resulting from the disclosure of your username and/or password.


You may not use another person’s account at any time.


You acknowledge that all information, text, graphics, logos, photographs, images, moving images, sound, illustrations and other materials (“the Content”), whether posted publicly or transmitted privately, are the sole responsibility of the person from whom such Content originated.


We do not control or endorse the Content and cannot guarantee the accuracy, integrity or quality of such Content and you acknowledge that by using the Services you may be exposed to Content that is offensive and/or indecent.


HelloRemote Ltd will not be liable in any way for any Content or for any loss or damage of any kind resulting from the use of any Content transmitted via the Services and you agree to bear all risks associated with the use of any Content, including any reliance on the accuracy or completeness of such Content.


In using the Website/Services you agree not to:


Use the Services to send junk email, spam, chain letters, pyramid schemes or any other unsolicited messages, commercial or otherwise;


Post, publish, distribute or disseminate material or information that is defamatory, infringing, obscene, indecent, threatening, abusive, harassing or unlawful;


Post, publish, distribute or disseminate material or information that incites discrimination, hate or violence towards any person or group on account of their race, religion, disability, nationality or otherwise;


Threaten, abuse, disrupt, stalk or otherwise violate the legal rights (including rights of privacy and publicity) of others;


Use any information or material in any manner that infringes any copyright, trademark, patent or other proprietary right of any party;


Make available or upload files that contain a virus, worm, trojan or corrupt data that may damage the operation of the computer or property of another;


Collect / store / harvest / process personal data about other users, in a way that is not compliant with GDPR


Impersonate any person or entity for the purpose of misleading others;


Violate any applicable laws or regulations;


Use the Website/ Services in any manner that could damage, disable, overburden or impair the Website/ Services or interfere with any other party’s use and enjoyment of the Website / Services;


Post, publish, distribute or disseminate material or information that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information or confidential information disclosed in the course of employment or under a confidentiality agreement);


Attempt to gain unauthorised access to any of the Services, other accounts, computer systems or networks connected to the Website/Services through hacking, password mining or any other means.


HelloRemote has no obligation to monitor the Services but shall be entitled to review materials posted to a communications facility and, at our sole discretion, to remove any material that breaches these Terms and Conditions or is otherwise objectionable. This may result in your account being terminated.

4. Partner Responsibilities


As a partner, if you use our website, then all of the “User Responsibilities” listed above in section 3 apply to you, in addition to the responsibilities listed below:


If you post material to the Service, post links on the Service, or otherwise make (or allow any third party to make) material available by means of the Service (any such material, “Content”), you are entirely responsible for the content of, and any harm resulting from, that Content. That is the case regardless of the type of content posted (E.g. video, text, images, trade marked logos etc).


By making Content available, you represent and warrant that:


The downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;


If your employer has rights to intellectual property you create, you have either (A) Received permission from your employer to post or make available the Content, including but not limited to any software, or (B) Secured from your employer a waiver as to all rights in or to the Content; you have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms.


The Content does not contain or install any viruses or other harmful or destructive content;


The Content is not spam, is not machine or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing).


The Content is not obscene, libellous or defamatory, hateful or racially or ethnically objectionable, and does not violate the privacy or publicity rights of any third party;


Your Account is not getting advertised via unwanted electronic messages such as spam links on newsgroups, email lists, other blogs and web sites, and similar unsolicited promotional methods.


Your Account is not named in a manner that misleads users into thinking that you are another person or company. For example, your display name is not the name of a person other than yourself or company other than your own; and you have, in the case of Content that includes computer code, accurately categorized and/or described the type, nature, uses and effects of the materials, whether requested to do so by HelloRemote Ltd or otherwise.


By uploading Content or otherwise providing Content to HelloRemote Ltd, you grant HelloRemote Ltd the right to use (including the right to host, index, cache and format) and display your Content in connection with providing the Service as well as otherwise on the Site and our marketing communications with you and other users and prospective users of the Service, including without limitation on our emails, marketing channels and other promotional materials (subject to the requirements set out in the Privacy Policy). This paragraph will survive the termination or expiry of the Terms.


HelloRemote Ltd reserves the right to refuse or remove any Content or terminate or deny access to your use of the Service for any reason whatsoever.


All content uploaded to the service will be deleted, at the end of the paid duration, after your subscription has been terminated.


All Content uploaded are copyright © their respective owners.


You may request uploaded content to be deleted, at anytime. HelloRemote Ltd will use reasonable efforts to remove it from the Service, but you acknowledge that caching or references to the Content may not be made immediately unavailable.


You may request uploaded content to be edited, but edits will be limited to a maximum of one edit, per piece of content, per month.

5. Fees & Renewals

5.1 Users - Premium Features & Refund Policy

If you purchase any premium services from HelloRemote (the “Premium Course”), you agree to pay the applicable fees and taxes.


Failure to pay these fees may result in the termination of the Premium Services.


Discounts coupon codes are only applicable to one time payments. Discounts are not available on the instalment payment plan.


You may request a refund at any time within 60 days of purchase, by sending your request via email to hello@helloremote.co with the reason for refund clearly explained within the email. You will need to provide evidence that you have completed the tasks within the premium programme. If you can not demonstrate you have completed the tasks within the premium programme, you are not eligible for a refund.


If you opt to pay for HelloRemote Premium with the instalment payment plan, you accept that the 60 day refund policy does not start until the final payment has been made.


If a refund is issued, your access to Premium Services will be discontinued, and you will be downgraded to a basic account.


Inline with UK online selling laws, due to the ability to download / stream content within the HelloRemote Premium plan, you agree to forego your right to cancel your contract within 14 days.


HelloRemote is under no obligation to issue a refund +60 days after purchase, but please contact us if you want to discuss your issue.


Your payment will be processed via our secure third party payment providers, and a receipt will be automatically emailed to the address you signed up with within 30 days.


You agree to contact us if there are any billing issues, duplicate charges, etc before disputing any charges as illegitimate.

5.2 Partners - Commercial Features

To be able to access the HelloRemote platform or post details of job offers, partners must pay a monthly fee that is charged on a recurring subscription basis, until such time that you cancel your subscription, in which case your access to our technology will end at the end of the next billing cycle.


Any content you have posted within the website, will be deleted when your next billing cycle ends.


You can cancel your HelloRemote subscription at any times, by logging into your account, selecting "My Account" and then follow the onscreen prompts within the billing section. If you have any questions, please email hello@helloremote.co and our billing team will be happy to assist you.


There will be no refunds or credits for partial months of subscription. Your access to the technology recurs on a frequency dictated at the point of sign up and your subscription will renew automatically, until such time as you cancel your subscription.


You take full responsibility for all taxes and fees of any nature associated with the Service, including any sales tax related to any purchase of services or goods under the Terms.


When purchasing services or goods under the Terms, it is your responsibility to collect, report and remit the correct amounts of sales tax to the appropriate authority.

6. Third Party Content

We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which HelloRemote Ltd links, and that link to HelloRemote Ltd.


HelloRemote Ltd does not have any control over those non-HelloRemote Ltd websites and web pages, and is not responsible for their contents or their use.


By linking to a non-HelloRemote Ltd website or webpage, HelloRemote Ltd does not represent or imply that it endorses such website or webpage.


You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses and other harmful or destructive content.


HelloRemote Ltd disclaims any responsibility for any harm resulting from your use of non-HelloRemote Ltd websites and webpages.

7. Affiliate Disclaimer

In most cases, where we link to a third party websites, we will have a commercial relationship with that organisation.


This means that any content displayed on the site or within the app, has either (a) paid to place content, or (b) We have an affiliate relationship with the organisation.


This means that if you click a link on our website or app and visit a third party website, this behaviour will be tracked. If you go on to make a purchase on that third party website, we may be paid a commission for referring you as a customer.


As a general rule, you should assume that all links to external sites within the website operate in this way. You can learn more about the data we monitor within our privacy policy.

8. Intellectual property

All material available on the Service and all material and services provided by or through HelloRemote Ltd, its affiliates, subsidiaries, employees, agents, licensors or other commercial partners including, but not limited to, software, all informational text, software documentation, design of, and “look and feel”, layout, photographs, graphics, audio, video, messages, interactive and instant messaging, design and functions, files, documents, images, or other materials, whether publicly posted or privately transmitted as well as all derivative works thereof (collectively, the “Materials”), are owned by us or our licensors or service providers, and are protected by copyright, trademark, trade secret and other intellectual property laws.


Subject to your compliance with the Terms, during the term of the Terms, HelloRemote Ltd grants to you a non-transferable, non-sublicensable, non-exclusive, revocable, limited-purpose right to access and use the Materials that we make available to you.


If HelloRemote Ltd, in its sole discretion and without notice, considers that there is an immediate security or operational risk to the Service, any of its, your or a third party system, then HelloRemote Ltd may immediately suspend access to or use of the Service.


The suspension of use and access is not a breach of the Terms. You acknowledge that the preservation of security, confidentiality, operational effectiveness and data is paramount.


HelloRemote Ltd has no liability to you for suspending the Service under this provision.


This section does not apply to Content; however you agree that any ideas, suggestions, concepts, processes or techniques which you provide to HelloRemote Ltd related to the Service or HelloRemote Ltd or its business (“Feedback”) are and will be HelloRemote Ltd exclusive property without any compensation or other consideration payable to you by HelloRemote Ltd, and you do so of your own free will and volition.


HelloRemote Ltd may or may not, in its sole discretion, use or incorporate the Feedback in whatever form or derivative HelloRemote Ltd may decide into the Service or its business or other products.


You hereby assign all rights on a worldwide basis in perpetuity to HelloRemote Ltd in any Feedback and, as applicable, waive any moral rights.

9. Privacy

For the purposes of the Terms, all information, definitions and processes relating to privacy are defined in our Privacy Policy.


HelloRemote Ltd retains the right to use or share any Aggregated Data generated by anyone using the Service, including our users or partners, for the purpose of enhancing and providing the Service.


“Aggregated Data” means data does not contain personal information and which has been manipulated or combined to provide generalized, anonymous information.


All HelloRemote "Users" and "Partners" must use the platform inline with the HelloRemote Privacy Policy at all times.

10. Changes

HelloRemote Ltd reserves the right, at its sole discretion, to modify or replace any part of the Terms at any time.


It is your responsibility to check the Terms periodically for changes.


Your continued use of or access to the Service following the posting of any changes to the Terms constitutes acceptance of those changes.


HelloRemote Ltd may also, in the future, offer new services and/or features through the Service (including, the release of new tools and resources). Such new features and/or services shall be subject to the Terms.

11. Disclaimer Of Warranties

Your use of the Service and all Content forming part of or related to the Service, including any Content you upload or submit and any third party software and Content, are at your sole responsibility and risk.


The Service is provided on an “as is” and “as available” basis.


HelloRemote Ltd expressly disclaims all representations, warranties, or conditions of any kind with respect to the Service, whether express or implied, including, but not limited to, any implied warranties or conditions of merchantability, fitness for a particular purpose, accuracy, completeness, performance, system integration, quiet enjoyment, title, and non-infringement.


The service is offered and controlled by HelloRemote Ltd from its facilities in the United Kingdom. HelloRemote Ltd makes no representations that the service is appropriate or available for use in all locations around the world. Those who access or use the Service from other jurisdictions do so at their own volition and are responsible for compliance with local law.

12. Limitation Of Liability

You agree that, under no legal theory, including, but not limited to negligence, breach of warranty or condition, breach of contract or tort, will HelloRemote Ltd or its owners, officers, directors, affiliates, contractors, employees or agents, be liable to you or any third party acting on your behalf for any indirect, incidental, special, consequential, punitive, or exemplary damages or damages for loss of profits, goodwill, use, data, or other intangible losses or the cost of any substitute equipment, facilities or services (even if HelloRemote Ltd has been advised of the possibility of such damages), arising from or relating to the Terms or your use of or your inability to use the Service, or for any damages arising from or related to the Terms.


HelloRemote Ltd total aggregate liability from any and all claims under the Terms is limited to the total amounts you paid to HelloRemote Ltd in the one (1) month immediately preceding the occurrence of loss or damage.


To the extent any province, state or jurisdiction does not allow the exclusion or the limitation of liability for consequential or incidental damages, HelloRemote Ltd liability in such province, state or jurisdiction will be limited to the furthest extent permitted by law.


Notwithstanding the foregoing or anything else herein to the contrary, HelloRemote Ltd will not be liable to you or any third party acting on your behalf in any way with respect to a trial program or your provision of an individual’s personal information to HelloRemote Ltd or through the Service.


You further agree that the foregoing limitations will apply with respect to third party liability of any kind.


The foregoing limitations will also apply with respect to any damages incurred by reason of any content or services provided on any third party sites or otherwise provided by any third parties other than HelloRemote Ltd and received by you through or advertised on the Service or received by you on any third party sites.


You also agree that HelloRemote Ltd will not be responsible or liable for any loss or damage of any kind incurred as the result of any interactions or dealings with advertisers or as the result of the presence of such advertisers on the Service.


With respect to any dispute arising out of or related to the Service and/or the Terms: (i) you hereby expressly give up your right to have a trial by jury; and (ii) you hereby expressly give up your right to participate as a member of a class of claimants, in any lawsuit including but not limited to class action lawsuits involving any such dispute. You agree that you will not bring a claim under or related to the Terms more than one (1) year from when your claim first arose.

13. General Representation & Warranty

You represent and warrant that:


Your use of the Service will be in strict accordance with the Terms, the Privacy Policy, the Guidelines and all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported to the UK or the country in which you reside) and;


Your use of the Service will not infringe or misappropriate the intellectual property rights of any third party.

14. Indemnification


You agree to indemnify, defend, and hold harmless HelloRemote Ltd, and its subsidiaries, affiliates, co-branders, all third-party advertisers, technology providers, service providers or other partners, and each of their respective officers, directors, agents, shareholders, employees and representatives (together, the “Indemnified Parties”), from and against any third party claim, demand, loss, damage, cost, or liability (including, reasonable attorneys’ fees) (collectively and individually, “Claims”) incurred by or made against the Indemnified Parties in connection with any Claims arising out of or relating to the Terms, the Service, including but without limitation in relation to:


Your use, non-use or misuse of, or connection to the Service and any Content;


Your violation or alleged violation of the Terms; and;


Your violation of any rights, including intellectual property rights, of a third party and otherwise as set out herein.


HelloRemote Ltd reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify HelloRemote Ltd and you agree to cooperate with HelloRemote Ltd defence of these Claims. You agree not to settle any matter without the prior written consent of HelloRemote Ltd. HelloRemote Ltd will use reasonable efforts to notify you of any such Claims upon becoming aware of it.

15. Miscellaneous


If there is any dispute between you and HelloRemote Ltd about or involving the Terms, the Service, you hereby agree that the dispute will be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Except for any claim involving the ownership of intellectual property, all disputes arising out of or in connection with the Terms will be referred to and finally resolved by arbitration under the rules of the United Kingdom.


If any portion of the Terms is deemed unlawful, void or unenforceable by any arbitrator or court of competent jurisdiction, the Terms as a whole will not be deemed unlawful, void or unenforceable, but only that portion of the Terms that is unlawful, void or unenforceable will be stricken from the Terms.


You agree that the Terms are specifically enforceable by HelloRemote Ltd through injunctive relief and other equitable remedies without proof of monetary damages.


You agree that if HelloRemote Ltd does not exercise or enforce any legal right or remedy which is contained in the Terms (or which HelloRemote Ltd has the benefit of under any applicable law), this will not be taken to be a formal waiver of HelloRemote Ltd rights and that those rights or remedies will still be available to HelloRemote Ltd.

16. Agreement

The Terms are the entire agreement between HelloRemote and you, related to the subject matter in the Terms. The Terms replace and supersede any other prior or contemporaneous agreement, representation or discussion, oral or written, and may not be changed except in writing signed by us, regardless of whether or not the parties act under an unsigned “electronic” agreement or rely on such an unsigned agreement.


You may contact HelloRemote Ltd by email at hello@helloremote.co

Terms & conditions last updated 26th February 2020